This privacy policy sets out how Alpine Chaingang use and protect any information that you give us when you use this website.

Alpine Chaingang is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

Alpine Chaingang may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd May 2018.

Security

We are committed to ensuring that your information is secure in accordance with the Data Protection Act 1998 and GDPR 2018. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Disclosure

It is our policy that we do not use or disclose information about your individual visits to the site or information that you may give us when interacting with the services on the website unless required to do so by law or by the exceptions listed in the relevant sections of the privacy notice below.

Privacy Notice

This privacy notice tells you what to expect when we collect personal information. It applies to information we collect about:

• Visitors to our website;
• Users of our website forms and application systems;
• People who email us;
• People who call us

If you have any questions or requests regarding our use of your personal information (wish to know what we hold, how we process it, update it or delete it), then please use the following contact details.

Telephone: +44 (0)1635 278847
Email: info@alpinechaingang.co.uk
Registered company address: skivo2 Ltd (trading as Alpine Chaingang) is registered in Scotland under registered number 356990 with its registered address at 10 Bankhead Crescent, Arbroath, Angus, DD11 2DP

Visitors to our website

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The information below explains the cookies we use on the Alpine Chaingang website and why. Please note we only use cookies to enhance the functionality of the website and do not use cookies to attempt to identify you for the purposes of processing your data in any way.

PHPSESSID
As you browse through the pages of the website, the session cookie tells the website that you are the same person requesting the webpages and not a new visitor to each page. This cookie does not identify you personally and is not linked to any other information we store about you.

_ga, _gat, _gid, _utma, _utmb, _utmc, _utmz
These cookie are set and used by Google Analytics to gather information about your visit to our website.

_cfduid
Our website uses “Cloudflare”, a performance and security system. This cookie helps it determine trusted visitors to the website.

wfvt_xxxxxx, wordfence_verifiedHuman
Our website uses “Wordfence”, a security plugin. These cookies help it distinguish between malicious visitors to the website and genuine people.

Web browsers offer control over cookies through the browser settings, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Booking Form

Once we have agreed a booking with you we will ask you to fill in our online booking form. This contains name, email, telephone (home, work, mobile) departure date from UK, number of adults in group, number of children in group, where airport transfers will be from, how you heard about Alpine Chaingang and finally guest details. Guest details asked for are the name, room type required and dietary requirements. All this information is required for us to successfully allocate, process and secure the booking. The information comes to us in the form of an email. If the booking is accepted, we take the data from the email and add it to the relevant week’s booking spreadsheet which is stored securely in our internal systems. Additional information will be added to the booking sheet during the run-up to the booking with any subsequent information you provide us. For our records we keep details of the bookings for 7 years after your holiday. After this time all detail is deleted permanently. We do not share this information with any third party other than the transfer personnel who are given names, and contact details in order to be able to successfully pick you up from the airport. This information is deleted by the transfer personnel after the transfer has been completed.

Google Analytics

When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out information such as the number of visitors to a certain page of the website. This information is processed in a way which does not identify you as a user and we do not make any attempt to find out the identities of those visiting our website. Cookie control can be used to prevent this (see cookie section above).

enewsletter

We hold client names and emails on our enewsletter mailing list.  Prior to 22nd May 2018 we have collected email address information from existing clients and contacts who have all expressed an interest in hearing about our services. We have never used purchased data or passed our contacts to a third party. We have always had a visible unsubscribe button on our enewsletters and stop sending newsletters when a user unsubscribes. As we have approached the implementation of the GDPR, we have conducted a thorough review and cleansing of our database of mailing list contacts and have since determined that we can continue to market to the remaining contacts under the lawful basis of ‘Legitimate Interest’.

Moving ahead into the future, rest assured, you will still receive the same service and communications just as you have always done, and your data will always continue to be held securely and treated with our absolute care and respect. You will have the right to unsubscribe at any time and can request information about (or correction/deletion of) the data we hold about you.

From the 25th May 2018 all our online forms now contain an enewsletter opt-in clause and only persons contacting us that give us consent to be added to our enewsletter list will be.

People who email us

If you choose to send us an email (various email address’ are available throughout the website) the details you include will be held securely by our email provider. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law. We may use the information provided in your email for the purposes of responding to your email and any personal information will be deleted once the enquiry has been processed. If we require to store your personal data in order to provide additional services (bookings etc), then we will ask for your consent before doing so.

People who call us

When you call us (our phone number is available on the website) we may make notes of your call in order to process the call. This may include taking personal details. The details taken will only be used for the purposes of processing the call and will be deleted once the call has been completed and processed. If we require to store your personal data in order to provide additional services (bookings etc), then we will ask for your consent before doing
so.